Returns/ Exchanges

You may return unused and unopened products within 30 days of delivery for a full refund, however, you are responsible for paying shipping for these returns. If the return is a result of an error on our side, you will receive a full refund for the item as well as shipping costs.

If your item is incorrect, defective, or damaged upon arrival; we will exchange your item at no additional cost to you.

Refunds

You should expect to receive your refund within 3 weeks of giving your package to the return shipper; however, you should receive your payment earlier in most cases. This time period allows for the transit time for us to receive your return from the shipper, for us us to process your return order once we receive it, as well as the time it takes your bank to process our refund request which is 5 -10 business days. Send us your return order as quickly as possible so we can begin processing your refund.

If for any reason you do not receive your refund after 14 days, please contact us at info@radenbotanicals.com and let us know.

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